Conversational Intelligence

Posted on May 18, 2013 by ellendnaylor

I have heard two discussions around conversation this week, coming from very different angles, which have similar recommendations. Engage in a true dialog with the other individual. That means listen to them, and don’t go off on a monologue.

So what happens when we monologue? Biologically our body releases a higher level of reward hormones and we feel great. Our bodies crave that high and we become blind to what we’re doing to the other person, who is feeling invisible, unimportant and minimized. Meanwhile they are experiencing the same neurochemicals as physical pain.

Conversational intelligenceJudith Glaser’s upcoming book, Conversational Intelligence, focuses on getting business people, and particularly sales people, to listen to their customers and to engage them in conversation. But first we need to recognize our blind spots. Two common ones are:

  • Assuming that others see what you see, feel what you feel, and think what you think
  • Thinking you understand and remember what others say, when you really only remember what you think about what they’ve said

Harville Hendrix explains that many people become self absorbed due to emotional events in their childhood, usually from their major caregivers that trigger an anxious response. This goes deeply into their emotional memory and follows them into adulthood. Ever wonder why most people live in the WIFM (what’s in it for me) world? At meetings and conferences, they are the ones who tell you what they do, how you can help them, and jam their business card at you without finding out about you aside from your name, which they probably forget immediately. Or conversely, they want to know all about you, but don’t tell you about themselves even when you probe.

Harville Hendrix Helen LaKelly HuntHarville Hendrix and his wife, Helen LaKelly Hunt have found that three factors lead to “conscious partnership” between marital partners: safety, connection and joyful aliveness. Low self esteem and interpersonal negativity (putting others down) make it hard to feel safe and connected in an intimate relationship. Gee, doesn’t that sound familiar with relationships we forge in business too?

In couples research, Harville and Helen concluded that most individuals talk in monologue with their mate. We listen, but we don’t hear. Actually I think this is a common phenomenon in everyday life in personal and business dealings. We forget that our true self is part of the bigger whole, and a great place to start is at home with your loved ones.

Tips for improving your dialog skills:

  • Pay attention and minimize the time you monopolize the conversational space
  • Share that space by asking open-ended questions that let the other person know you heard and are listening
  • Listen non-judgmentally to their answers
  • Mirror their responses to make sure you understood
  • Validate what they’re saying
  • Empathize and respond to their feelings

These are the same skills of a good researcher and competitive intelligence professional who is in the collection mode. Good dialog skills can help you in relationship building. It’s a shame that we are not taught from a young age in the US how to conduct a decent dialog. Schools teach us to be competitive and to excel rather than to be cooperative and to learn from others through conversation. Competitiveness encourages that boring monologue, WIFM tendency from an early age.

Filed under: Competitive Intelligence Articles, competitiveness, connection, conversation, cooperative, Cooperative Intelligence Articles, Ellen Naylor, interview, research | Leave a Comment »

Maximize Your ROI through Competitive Intelligence

Posted on September 6, 2012 by ellendnaylor

This is the second in the series from my Pecha Kucha presentation for our SLA Competitive Intelligence tournament. In the first I described life as a competitive intelligence professional back in 1985.

This will focus on maximizing your ROI (return on investment) while providing competitive analysis. You want to prove your worth as soon as you can. First you must find out what is missing that you CAN PROVIDE ETHICALLY! We conduct interviews with those who fund our competitive intelligence initiatives, as well as those we know will ultimately be great sources of CI (CI sources and users will often be the same people, but not always).

I was fortunate in that I came from field Sales, so I knew sales intelligence was an area where I could improve our company’s ROI by helping them win more deals. I had a good idea how I could help without interviewing anyone, since I knew what we were missing. We didn’t have regional detail on how to win against specific competitors. We just had a global outlook on the competition, and this was too broad to be useful. In addition, people in Sales didn’t know each other, so I could connect individuals who were combating the same competitor, and let them strategize together. Then I could share their success story so others could take advantage and win more deals. This would pump up the sales force, so they would share even more with me, since they liked this kind of publicity.

Competitive intelligence is a support role. You need to shelf your ego. I learned that I portrayed a cooperative attitude which I have since dubbed “cooperative intelligence”, which opened up the floodgates of sharing from Sales in particular. I went to them on a mission to help them, rather than to extract information from them. This was a first for them. Since I was a giver and a listener, this cut through politics and promoted information sharing. When you give without the expectation of something in return, anyone can tell.

There are more subtle ways to gain brownie points with Sales. I noticed that most staffers were coming to Sales with requests for information repeatedly, and that their requests were often for similar or even for the same information. I decided to become a conduit for others in our headquarters staff to centralize and consolidate their requests for information from Sales. Sales loved this since this reduced the number of staff requests. I also kept track of what other staffers had collected from Sales, so that I could intervene in some cases when Sales had recently already provided this data to a different staffer. Staffers appreciated this too since most of them didn’t like to call Sales with requests for information. This is a great way to insert yourself into the Sales process and prove your value. It doesn’t take much extra time, and Sales is really grateful.

Even doing all these things “right,” it still took me about 2 years to connect with Sales throughout our company. You cannot rush connection and relationships. It takes time to build trust.

It took me a little longer to connect with Sales Vice Presidents, the subject of my next blog.

Filed under: competition, competitive analysis, Competitive Intelligence Articles, competitor, connection, Cooperative Intelligence Articles, D. Sales Intelligence Articles, Ellen Naylor, SLA | Comments Off

Competitive Intelligence in 1985

Posted on August 17, 2012 by ellendnaylor

ImageWhen I wrote my Pecha Kucha presentation for our SLA Competitive Intelligence tournament, I decided to go back in time to 1985, the first year I focused entirely on competitive intelligence. This is the first in a series about how I evolved in my career in competitive intelligence, and what I have learned over time. Overall I am glad I had a start back then for the critical thinking and deeper relationships I developed. I am glad to still be in this field today where I can reach out to sources quickly that I would never have dreamed even existed, thanks to social networking.

1985 was a very different time and I will focus on the US.

  • Gas was $1.09/gallon
  • Movies were $2.75
  • Rent averaged $375/month
  • The Fed’s interest rate was 10.75%.

Technical differences were also noteworthy:

  • Windows 1.0 was introduced
  • CDs were introduced in the US in 1985
  • The first mobile phone call was made in the UK by Ernie Wise

I started to focus on what we called competitive analysis just before the Society of Competitive Intelligence (SCIP) was formed, and didn’t learn about SCIP until 1989, two years before SCIP published its first membership directory. I worked for Bell Atlantic, a new company then, a Baby Bell from the initial AT&T divestiture. We were working out our company infrastructure as I was figuring out how best to provide and collect competitive intelligence.

I did not have a PC at my desk. My phone was the most immediate form of communication with most of the company, although I could easily have in-person meetings with our product and marketing managers who sat close-by. In fact I had to be careful not to attend too many of their meetings else I wouldn’t get my work done. It correlates somewhat to spending too much time on email and social networks today.

We shared a fax machine among many of us, and waited in line at the photocopy machine. Secretaries typed up memos and reports. We took notes by hand. We memorized people’s phone numbers and had a Rolodex of names. I cross referenced my Rolodex names by job function in case I forgot a person’s name. We used company mail and US mail (which we didn’t call snail mail) for written communication.

Presentations would be typed up, given on overhead machines or written up on flip charts. I spent less time putting together presentations through these primitive means than I do today on PowerPoint decks since our standards were lower. I think people spent more time listening to what you had to say back then, since what you produced wasn’t much to look at. It also meant you had to know your stuff since there wasn’t the crutch of media to support you. People asked more questions and had more comments since they couldn’t easily get smart before a meeting like we can today by accessing the Internet to read up a bit.

I read the news in hard copy. We distributed news sources like Time, Business Week and Fortune among ourselves. I got my own copy of The Wall Street Journal which I read daily. We noted who got which industry consultant reports and subscriptions throughout Bell Atlantic. It could be that our Philadelphia office would get the only copy of an expensive industry report, and we would have to wait our turn to read it due to copyright issues.

The first organizational thing I did was a personal SWOT. My strength has always been visionary. I can see the big picture pretty readily and am creative. I am not strong with the details and execution although I am highly intuitive. I was lucky and found a wonderful lady to work with who was great with people and had a similar work ethic to mine. Unlike me, she was attentive to detail and great with execution. Over time we became a strong team, and are still friends some 25+ years later, although we live 2000 miles apart.

Our opportunity and our immediate threat were the same thing:

  • Learn how each of our regions communicated
  • Learn each region’s culture
  • Learn how individuals were motivated to share
  • Learn how individuals and each region would accept facts and ideas from a centralized group outside their region, namely us

We had to talk with each other more often than we do today, since there was no email; no voice mail or social media connection. I got copies of company’s (competitor’s) press releases from my company’s industry liaison person soon after she received them, so I could pass on the scoop to my company clients.

We had to use our creativity to achieve real-time intelligence, since people were our only real-time source, and we had fewer people we could reach out to since our world was smaller. On a positive note, our relationships with people were deeper, perhaps since we had fewer relationships. Our critical thinking skills were naturally sharpened with these deeper relationships. I had a few people outside the company that I had provocative discussions with often. These people helped me reach outside of Bell Atlantic’s culture and expand my vision of the competitive environment.

Filed under: communication, competitive analysis, Competitive Intelligence Articles, connection, Cooperative Intelligence Articles, creativity, Ellen Naylor, real-time intelligence, SCIP, SLA, social networks | 2 Comments »

Independence or Not?

Posted on July 5, 2012 by ellendnaylor

It’s Independence Day in the US, and it makes me wonder how independent we are as individuals. These thoughts were inspired by “The Busy Trap” in the New Times by Tim Kreider.

How many times have you heard people say, “I am too busy. I am soooo busy.” Are most of us really busier than we used to be? Or are we imposing busyness by all the distractions of everyday 21st century life? I think the only ones who are truly too busy are those who are pulling 3 jobs barely scraping by; students who also work long hours while at university; single parents who no longer have the means to support their family; and those who take care of their elderly parents while also raising kids and working. Not only are they too busy, they are tired and we are losing their creativity while they are in these circumstances.

I traveled a lot in the last month to Illinois, Indiana, Minnesota, DC, Virginia and Maryland. While I didn’t think about it, I found myself engaging with the present, with the people I was around and paying less attention to my social networks. I found myself a lot more relaxed, and less busy! I slept longer and was in a better mood. Laughter, which comes easily to me, was ever present. How many ways do you need to connect every day? Do you have to be connected to Twitter and Google+ constantly? How often do you need to log into LinkedIn not to mention Facebook and Foursquare? Do people really need to know what you’re doing all the time and where you ate and what airline you’re flying? Knowing when to connect on social media is a competitive advantage for individuals and for companies. Knowing when not to connect gives you more independence.

We have have had a record amount of fire destruction in Colorado already this summer. I don’t watch TV, another way that I am less busy. Last week when the Waldo Canyon Fire in Colorado Springs expanded ferociously from the wind gusts and dryness, I was in touch with the present through Twitter feeds and the live video-stream on the Internet. Soon we will have systems in place to help the many families who lost their homes build back their lives.

So how does this translate into competitiveness? We are flooded with incoming information and ways that people steal our time from us, if we pay attention to all of it, or even to too much of it. You don’t need to know ALL the information out there about your marketplace, new technology, the economy, the political situation, your customers, your suppliers and your competitors. Rather you need to know WHEN to pay attention when you are NOTICING CHANGE. If you spend too much time listening to all the chatter you might miss the important changes or your ability to predict how the marketplace is evolving and what you need to do to stay on top or at least to stay competitive!

So on this Independence Day, think about how you are going to regain some lost time in your life by turning down some of that “social noise,” tempting though it be. Learn how to relax again. I plan to enjoy my Mom today who is 94 and is visiting us. Maybe that’s why “The Busy Trap” spoke to me. I want to relish the time I have with her today. BTW she is napping now.

Filed under: competitive advantage, competitiveness, competitor, Cooperative Intelligence Articles, creativity, Ellen Naylor, LinkedIn, social networks, Twitter | Comments Off

Denver Writing & Competitive Intelligence Event

Posted on November 1, 2010 by ellendnaylor

When fellow Notre Dame alumni, Lynsey Strand asked me to speak about writing, I wondered how I could measure up since I haven’t written a book or published any of the music I have composed over the years. Then it dawned on me that I have published numerous articles for Competitive Intelligence Magazine among others. I also publish this cooperative intelligence blog and a newsletter, Naylor’s Mailer. Early this year I started a personal blog in honor of my dear Dad who died almost a year ago.

Like many things in life, my experience with publishing is part of my journey. In my case writing has been mostly in the field of competitive intelligence since that’s how I have made my living since 1985. Writing has helped me gain credibility in competitive intelligence and helps me develop as a person to dig deeper and be more expressive.

I think sharing my journey will help others feel encouraged about what they have done and where they are right now in their lives around publishing. I will also share where I am in the book publishing world which is where I am treading water. I will share some local Denver publishing venues like CIPA (Colorado Independent Publishers Association) and Author U. So in the spirit of cooperative intelligence I decided to say YES to this opportunity.

The evening will start with our featured author, Jenny Shank whose book The Ringer will be published early in March 2011. It sounds like a riveting story, and she will read some excerpts from it. Jenny is 20 years my junior and so accomplished. Unlike me, who has fallen into writing, Jenny is a trained and accomplished writer with an MFA in Creative Writing from the University of Colorado. I am looking forward to hearing her story and her words of wisdom.

BTW, our connection is our alma mater, the University of Notre Dame. In fact, it’s the women from the Denver Notre Dame Club who are sponsoring this event which takes place on November 5 at the Good Shepherd Catholic School Cafeteria at 620 Elizabeth St, Denver 80206 starting at 6 p.m. More details can be found at the Notre Dame club website. If this interests  you, I hope you will come!

Filed under: Competitive Intelligence Articles, competitiveness, connection, cooperative, Cooperative Intelligence Articles, Denver | Tagged: | Comments Off

Be Competitive! 22 Tips to Kick Start Your Marketing

Posted on September 22, 2010 by ellendnaylor

Yesterday I attended this most informative AIIP (Association of Independent Information Professionals) Webinar by Mary Ellen Bates, CEO of Bates Information. I have been in business for 17 years, but lack Mary Ellen’s business acumen and marketing focus. BTW these webinars are an additional benefit that AIIP did not offer when I first joined 5 years ago. How many associations offer more services for their members these days than they did previously? Since all webinars are recorded, AIIP members can listen to them anytime. Join AIIP here.

The tippers Mary Ellen shared are helpful for anyone who runs a business, not just information professionals, researchers or competitive intelligence managers. In the spirit of cooperative intelligence I will share a few of her best marketing practices.

Use the telephone and snail mail more, since email is an overused form of communication these days, and many emails are not opened. Even if you call a former customer and just get their voicemail, hearing your voice versus the digital word is a great reminder.

Review your client list annually and assess the quality of your clients. This process will help you plan for the upcoming year and figure out ways you can help clients improve their competitiveness. An informational interview is a great way to learn about a new industry to ultimately target. Ask good questions about how they make strategic decisions, and don’t promote yourself in these calls.

At the conclusion of a project that you know you delivered well, discretely ask for a referral. This is also a good time to ask for a LinkedIn recommendation in my opinion if your project deliverable was not top secret.

Connect with all your clients and prospects through social media: not just LinkedIn, but also Twitter, Facebook, industry Nings and blogs. Comment on blogs. Interaction is the key to develop social networks.

Identify client topics of interest and offer products accordingly. You might interview 5 people and write up a white paper that addresses a topic of interest or industry pain points.

A very practical tipper: give yourself one full day to update all your social network, blog, and other membership profiles. Do they jive and connect with each other?

Mary Ellen suggests many ways you can connect in writing whether digitally or in hardcopy: birthday cards, holiday cards, articles, blogs, Tweets, newsletters, thank you notes: be creative! If you use snail mail, it’s more likely to be opened than email.

Personally I like to create unique marketing to clients and prospects: I snail mail New Year’s cards designed by my husband, Rodgers Naylor with one of his original paintings on the front. Some people have kept our cards, and even framed them, over the years. These cards benefit both of our unrelated businesses!

To learn more, I recommend that you buy the recently published second edition of Mary Ellen’s book, Building and Running a Successful Research Business: A Guide for the Independent Information Professional.

Filed under: AIIP, communication, Competitive Intelligence Articles, competitiveness, cooperative, Cooperative Intelligence Articles, LinkedIn, research, social networks, Twitter | 1 Comment »

Use Rivalry to Spur Innovation & Competitive Intelligence Sharing

Posted on May 27, 2010 by ellendnaylor

In a recent McKinsey Quarterly, Mark Little, head of General Electric’s Global Research Group described how GE uses rivalry to stimulate innovation. I think these practices help GE be the powerhouse in the many fields where it is a market leader. Rivalry can mean outright competition—a zero-sum contest in which two individuals or teams go head-to-head and one is declared the winner at the expense of the other. But in the case of GE, rivalry is linked to a second notion, called paragon which means comparison. The motivation behind collaboration often is rivalry as two or more teams compete to develop the best product.

Scientists are motivated a lot like anyone else in that they want to be the best: yes, they’re competitive! Due to my love of aviation, my favorite example cited was the GE90, the large, high-thrust engine developed in the 1990s for the Boeing 777, which was developed by two independent teams. While one team won the competition, the other was assigned to challenge and push the winning team. While this pushing process made the teams uncomfortable, it made the GE90 a better engine and helped advance product development.

In the competitive intelligence field, I think of wargaming as a similar exercise where members of each team collaborate and role play as if they were specific competitors, so there is a healthy rivalry among the teams. However, the goal overall in a war game is to help your company be more competitive. More specifically the goal might be to prepare for a competitor’s new product launch, so it isn’t just the competitors who are represented by a team. One team might represent the marketplace which might include customer’s reactions and regulatory hurdles, for example.

Another example where rivalry works is in sales intelligence, when you reward individual sales people for being the best competition detective. Winners might share information around a new competitor entering your company’s space; a significant change in a competitor’s management team; how a team achieved a win back against a key competitor; new innovation in the marketplace; or how to win sales in spite of regulatory constraints. This is fun since most sales people like publicity and you can lay it on thick through your company’s communication channels: sales rallies, sales teleconference calls, complimentary write ups in the company wiki/newsletter or intranet and a handwritten letter to the sales person’s boss and others like the VP of Sales! While your reward system will never compete with a sales person’s commission, this publicity can. This playful rivalry will only grow over time if you figure out different ways to let Sales compete and continue to publicize your thank-you to the best competition detectives.

The real learning is you can use healthy rivalry to stimulate various behaviors since most people are naturally competitive and want to be the best. You need to figure out how best to motivate individuals to reach your company’s goals whether it’s product innovation, competitive intelligence or sales intelligence, the examples cited here. Depending on an individual’s personality type, this healthy rivalry might be fun or it might make them squirm a bit.

In the spirit of cooperative intelligence, here is an article on sales intelligence for your reading pleasure.

Filed under: competition detective, Competitive Intelligence Articles, competitiveness, competitor, cooperative, Cooperative Intelligence Articles, D. Sales Intelligence Articles, product development, research | 2 Comments »

How well do you Emotionally Connect?

Posted on January 29, 2010 by ellendnaylor

I enjoyed Seth Godin’s blog a week ago on “too much data leads to not enough belief.” His bottom line is, “relying too much on proof distracts you from the real mission – which is emotional connection.”

I have noticed in my fields of research and competitive intelligence that we have this tendency to drown our customers with data, and while they might be impressed that we dug up all this information, they usually don’t want the details. We also talk the language of competitive analysis, which most people don’t resonate with, and there is no emotional connection—since competitive intelligence is not the issue. Solving a business problem or uncovering and entering new markets or product development are the issues.

Companies pay competitive intelligence professionals to provide them with what’s relevant and to weed out all the excess, which is most of the information that’s out there. Most of the time your customers will connect if you put together a crisp set of information and persuasively articulate your findings, and include some analysis, if it adds clarity and persuasiveness to your recommendations.

But whoa, remember everyone that you’re addressing has a different communication style, and it’s really all about them and not about you. This is a guiding principal of cooperative communication a key element of cooperative intelligence. Some people do want the details, and not just access to them “later”. You better present them and be ready to be grilled since they will have questions! Companies need these type of people to bring balance to decision-making and to avoid being blindsided. Not everyone can or should be a visionary!

Cooperative communicators know that they’re talking for their audience not TO their audience. Their attitude and practice is to listen to their audience, and to query ahead of time about how to connect with the key issues and concerns of their audience (or clients), and in a way that will stick with them.

There is another problem with all that data: it’s historic. The reams of research are helpful however, if you’re trying to put together some scenarios, since you need to be pretty thorough in developing scenarios to include all the factors that might change the scenario, to observe the patterns in the marketplace, including the competition and to conclude with a scenario that you believe is the most likely.

You ultimately want to get out your crystal ball and forecast where the market is heading, right? And better yet, be visionary and LEAD the market!

Back to Mr. Godin: emotional connection is what happens when you engage people. That doesn’t happen with some myriad of facts and figures. It happens because they believe. How do you communicate to make them believe?

Filed under: communication, competitive analysis, Competitive Intelligence Articles, connection, cooperative, Cooperative Intelligence Articles, product development, research | Comments Off

Christmas, A Season for Gratitude

Posted on December 23, 2009 by ellendnaylor

Cocoa the Cat

The snow is falling gently at my home in Colorado and it reminds me of the purity of birth that Christians celebrate at this time of year.

One of the purest ways to communicate is to express gratitude. This is one of the practices of cooperative communication. There are so many way to express gratitude. A thank-you when someone does something nice is a good start, since we often take these simple acts for granted. There are people in our lives who are often unseen as we go rushing through our lives, like the person behind the counter at the post office who scarcely has time to look up from work for the throngs of people sending out and picking up holiday packages and greeting cards. This year I decided to bake some cookies for our post office staff in my little home town. I took them in last Saturday about 15 minutes before closing. The line was about 40 people long and it was so hot in there. I just walked up to the middle clerk and put the cookies on her weight scale and said, “Merry Christmas, thanks for all that you do.” All 3 clerks looked up at the same time, somewhat dazed from their frenetic pace, and smiled. The cookies evaporated…I had been meaning to do this for several years, but had never remembered. My husband and I sent out many Christmas packages that day, and were happy to share a little gratitude in the midst of the holiday craziness.

This Christmas is bittersweet for me as I mourn the loss of my Dad who died just before Thanksgiving. It takes a while to bring the good memories to the forefront of one you were with pretty intensely as he died.

I like the anticipation that accompanies the Christmas season. When I think about my Dad I anticipate how my life is going to change as I more avidly bring in his good practices into my life. I am so grateful to have been influenced by this good man. He was very warm and giving, and shared a great enthusiasm for life. It’s one thing to bring these practices into your personal life, but I find it more challenging to bring them into business since business is often so self-centered, especially in competitive intelligence, where often companies are looking to be better at the expense of their competitors. Maybe it’s time for me to shift my focus towards opportunity analysis, that is helping companies uncover and develop business opportunities. Competitive analysis is a part of the process, but looking ahead and anticipating and planning are the focus of this initiative.

Ever since Dad died I have brought this blog back more to its original focus of cooperative intelligence since it focuses on being warm and giving—a lot like my Dad.

Filed under: communication, competitive analysis, Competitive Intelligence Articles, cooperative, Cooperative Intelligence Articles, opportunity analysis | Comments Off

Meet August Jackson, Competitive Intelligence Podcast King!

Posted on September 30, 2009 by ellendnaylor

AugustJacksonI first met August Jackson several years ago when he was leading the Washington, DC SCIP chapter. Since then he has taken the program lead for SCIP annual conferences, a monumental task, and is one of the profession’s leading edge users of social media, which he openly shares. I was honored earlier this month when he interviewed me for a podcast on cooperative intelligence. I shared a lot of examples from my experience in sales, and relationship building to create a competitive intelligence process at Bell Atlantic, now part of Verizon. The first 20 minutes is all about how I got into the field of competitive intelligence since I wanted to win more deals as a sales person. The cooperative intelligence discussion starts after that, and consumes most of the rest of the podcast—the last 40 minutes. The right people connections and effective communication are what separate best in class competitive intelligence operations from the rest that rely too heavily on digital monitoring in its many forms and are less sensitive as to how people want to be communicated with.

As August was interviewing me I had the feeling that he had done a lot of podcasts! Check out his podcast postings which go back to 2005. I’ve selected some of my favorites, but there are more!

CI 2020 with Arik Johnson (2009) 
Eric Garland the Futurist (2009)
Suki Fuller on Social Networking (2009) 
Adrian Alvarez on CI in Latin America (2006)
Alessandro Comai: Mapping & Anticipating the Competitive Landscape (2007) 
Roger Phelps on LinkedIn (the podcast) (2007)
Ben Gilad on Strategic Early Warning and Blindspots, & David Hartmann on Proactive Asymmetric Strategy (the podcast) (2006)

You can read August’s blog.  He shared a nice slide deck on competitive analysis in his blog on Sept 17th, from his lecture at Johns Hopkins.

August is a Senior Consultant and specialist in competitive market intelligence and analysis at Verizon Business. His area of expertise is emerging IT and communication (ICT) technologies and their impact on business. Working in the private sector as a competitive intelligence manager with British Telecommunications, AT&T and MCI, he created competitive intelligence materials to support executive scenario planning, to turn insights from sales cycles into priorities and recommendations for operational and product development; maintained industry, technology and competitor profiles for diverse audiences.

August has provided technology trend analysis which guided major strategic decisions, and has developed profiles and delivered training globally. He is also recognized as an expert in the application of advanced secondary research methods including social media in competitive intelligence practice. Just look at his podcast collection and download most of them here!

August holds an Executive MBA from the University of Maryland’s Robert H Smith’s School of Business and earned a BA Cum Laude from the Elliott School of International Affairs at George Washington University. August can be reached at jackson.august at gmail.com.

Filed under: communication, competitive analysis, Competitive Intelligence Articles, connection, cooperative, Cooperative Intelligence Articles, SCIP, social networks | Comments Off

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